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Latest Reviews

Every year I post out a box of Thorntons chocolates to a friend in Texas. Every year he say how great they are.


Personalised eggs ordered and delivered in under a week, the eggs arrived well packed and delivered by Royal Mail. Thank you Thorntons


Amazing chocolates they are delicious and love the gift boxes they always go down well got birthdays.


I have always been a huge fan of Thorntons; such delicious and carefully made sweet treats. With so many different and tempting choices, making a final decision on what to buy is a lengthy proceedure - but not an irksome one!


Thorntons FAQs


How do I track my order?

You will have received an email from our shipping provider containing a tracking number. If you still can't track your order for any reason, please contact us and we'll help.


What is the Thorntons returns or exchange policy?

Where goods are able to be returned in their original and saleable condition an exchange, refund, second-purchase discount or credit note may be available. Damaged or opened products will not be permitted unless there is an issue with the product or delivery service quality. A valid sales receipt must be available for refunds or exchanges. We reserve the right to refuse refunds, exchanges, second-purchase or credit note on perishable food items under the Consumer Right Act 2015 in certain circumstances. These may include, but are not limited to ; high value orders (which we believe to be fraudulent or with the intent to cause damage to the goods purchased), international orders, orders where-by the product has been purposefully damaged.


How do I cancel an order?

To cancel an order, please submit an order cancellation form. All returns are subject to our terms and conditions. You will be notified of the progress of your cancellation once we have received the form. If you have further queries, please contact us here.


How do I amend my order?

Unfortunately once an order has been placed and confirmed we are unable to amend this. We can offer cancelation and refund to allow you to replace order if the original order hasn't been shipped. If you would like to cancel an order please contact us here.

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