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Myprotein FAQs

FAQ

What do I do if I have not received my order?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Service through your account.

FAQ

What delivery options do you offer?

All our delivery options can be found on our Delivery Information page.

FAQ

How do I place an order?

We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page!

Find the products you want and add them to the cart. You can either carry on shopping or checkout if you've got everything you need.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you're good to go! We'll send you an email as soon as the order is on its way.

FAQ

Where is my order?

Your account will show any previous orders you’ve placed. Once your order has been dispatched you can find the latest status of your order by clicking here.

Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

Not found the information you need? Send our Customer Service team a message while you’re in your account.

Still looking for Health & Fitness discounts? Explore more…

Student Beans Guarantee

Here at Student Beans, we aim to connect leading brands to our audience of over 163 million students in 50+ countries worldwide. With access to student-exclusive discounts at over 10,000 stores online and on the high street – including Gymshark, McDonald’s, Amazon Prime and many more – Student Beans unlocks more student discounts than any other student ID card. We regularly hand-test all our discount codes to ensure they’re working as they should, too, so you can be confident in using the deals and discounts you see on Student Beans.