1 Available Student Discount

Hotels.com

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Latest Reviews

A BIG THANK YOU to Hotels.com for outstanding service and assistance when the hotel we had booked for the Coldplay concert in Gothenburg canceled on us months after making the reservation. Even though almost all hotel-rooms within an hour of the city was fully booked, they helped us with a great room in the city at no extra cost. I am never booking through any other agency again! Great customer service! Thank you!

Trustpilot

I am shocked at the poor reviews for this site. I have always used them and been blown away with customer service. They are polite, their prices are great, their rewards system is great. I have been at hotels that have lost my reservation and hotels.com has 24/7 customer service and were able to help. I have had hotels close down prior to our stay, and hotels.com messaged right away and found us a new place, and paid the difference for the more expensive hotel. If a hotel drops their price, hotels.com will refund the difference. I will never book through anyone else. I find them to be so reliable!

Trustpilot

Excellent customer service
I've used the help chat several times
Could not be better
Quick, helpful and professional.

I'm really impressed with their customer service.

They really did their best to help us each time, and sort out any problems.

I've been using this site for 10 years, all over the world, never once had a problem, everything runs smoothly, and changes or requests sorted immediately.

They speak exellent English and are so fast, no waiting around.

Odd to see people complain, seems like a different company.

Trustpilot

This app is honestly a live-saver for someone as cheap as myself, love a good bargain and make sporadic trips to different places around the world. I have no current complaints. I am a gold member. All I ask is for more discounts on the secret price please! Also, make it to every 5 stamps, gets the night reward. Haha! Try it out.

Trustpilot

Hotels.com FAQs

FAQ

What are Member Prices and how do I unlock them?

Member Prices are only available to customers who unlock them. These are lower prices that we've specially negotiated for our customers. You won't find Member Prices on hotel or vacation rental comparison sites either. Even lower than our special rate promotions, Member Prices are discounts applied on top of current hotel or vacation rental deals or, when there is no current hotel deal, standard prices. How deep a discount you receive depends on your chosen dates, your destination, and your selected hotel or vacation rental.
You can unlock Member Prices in 2 ways:

FAQ

The scoop on change policies, fees, and refunds

If you don’t see the option to make changes online, just give us a call.

  • We won’t charge you a fee, but the hotel or vacation rental might. You can get the low-down on the property’s policies in your booking details. You’ll need to use a credit card to pay for any fees or rate differences.
  • The change policies for Member Prices are the same as any other booking.
  • The Member Price will apply to all the days in your itinerary that your original booking covered.
  • Your refund amount and how long it takes to hit your account depends on your booking type and how you paid. For more info, check out Refunds on hotel and vacation rental bookings.

FAQ

How do Hotels.com® Rewards stamps work?

Collect 1 stamp for every night you stay at an eligible property.

  • Any stamps that you collect will be added to your account within 72 hours after check-out.
  • Collect 10 stamps, get 1 reward* night at an eligible property.
  • The value of your reward* night is equal to the average rate of the 10 nights you collected to earn it.

FAQ

How do I find my booking?

If you don't have a Hotels.com account or can't see your booking listed, you can look up your booking confirmation using your last name and the confirmation number emailed with your booking.

FAQ

How do I apply a discount code?

On the search results page, select the hotel or vacation rental you want to book.
i. Select your desired room, apartment, or equivalent.
ii. If the hotel or vacation rental offers you the option of when you would like to pay, choose Pay now. If you don't choose Pay now, you won't be able to use your discount.
iii. In Your Reservation Summary, scroll down to Apply a coupon code. You'll find this on the right side of the page under the information on pricing, taxes, and the amount you need to pay.
iv. Enter your discount code and select Apply. Remember: You'll have to apply your coupon code before you book!

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Student Beans Guarantee

Here at Student Beans, we aim to connect leading brands to our audience of over 163 million students in 50+ countries worldwide. With access to student-exclusive discounts at over 10,000 stores online and on the high street – including Gymshark, McDonald’s, Amazon Prime and many more – Student Beans unlocks more student discounts than any other student ID card. We regularly hand-test all our discount codes to ensure they’re working as they should, too, so you can be confident in using the deals and discounts you see on Student Beans.