FAQs

Name: 20% Student Discount on Menswear
Brand: COS

Question 1

How do I track the status of my order?

Accepted Answer

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

Question 2

Where do I add my discount code?

Accepted Answer

Redeem your voucher in your cart or in the ‘discount code’ section in your shopping bag. If you have been emailed a discount code, please ensure you sign into your account to use it.

Question 3

How long does my return and refund take?

Accepted Answer

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service [here](https://www.cos.com/en-gb/customer-service) with your proof of return and a list of the items returned.

Question 4

What quality can I expect from COS products?

Accepted Answer

Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care [here](https://www.cos.com/en-gb/product-care).

Question 5

What does sustainability mean to COS?

Accepted Answer

We focus on sourcing premium materials that include organic, recycled and fibres certified by Textile Exchange’s animal-welfare standards, and create solutions like Collect and Restore, to extend the life of our products – beyond the point of purchase. We’re always seeking ways to empower the people who make our work possible and create positive change for our wider communities, whether that is through charity partnerships or our Gender Equality in the Supply Chain strategy.

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